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Trainline Review: Is It The Best Train Booking Platform in the UK?

Trainline for Business - Trainline

How often do you travel by train? For people in the UK, it is the most convenient option for transportation, with over 1.8 billion passengers traveling via trains every year. With such an overwhelming passenger load, it is obvious to feel lost in finding the best fare or tracking the live location of your train, especially if you’re not a frequent traveler or someone who has recently moved to the UK. But do you know there’s an app that’s saving local UK passengers from such hassle? You probably have already heard about it - it’s Trainline. 

Trainline is not just another train booking app, but a highly favored one in the UK and other European countries, with more than 9.4 million downloads. Despite the huge number of downloads it has, Trainline reviews online might make you think twice about using this app. But is it worth your time? Let’s find out in this detailed Trainline review. 

As a frequent traveler, I have been using the Trainline UK app for years and can easily tell you where it's worth it and where it falls short. In my opinion, it eliminates the hassle of navigating train schedules and switching multiple booking platforms to get the best price. 

So, if you’re planning to get started with the Trainline app, you need nothing but a one-time read of our detailed and unbiased review of this app. We have tried to answer every question potential Trainline user might have in their mind. So, let’s get started!

What is Trainline Used for?

Trainline is a comprehensive platform for booking train tickets and coach journeys across Europe. It also provides real-time updates on train times and platform numbers. It is noteworthy that Trainline isn’t a train operator but a ticket-booking service that lets you book a seat with any train operator. 

One of the features I appreciate the most is the ability to compare prices across different times and routes, allowing me to make cost-effective travel decisions. The app also offers mobile tickets, which means no more worrying about losing paper tickets.

Moreover, Trainline keeps you informed about any delays or cancellations, making your travel experience smoother. It even suggests alternative routes when necessary. In my opinion, Trainline simplifies travel planning, making it a go-to app for anyone frequently on the move. 

Is the Trainline Secure?

Yes, Trainline is a safe train booking service that employs advanced encryption technology to protect users' personal and financial information during transactions. Its official website uses HTTPS, ensuring that data transferred between your web browser and the site is secure. 

Additionally, Trainline has robust measures in place to prevent unauthorized access to user accounts, including two-factor authentication. It's also compliant with PCI DSS, a set of security standards designed to ensure that all companies that accept, process, store, or transmit credit card information maintain a secure environment. However, like any online platform, users should also take precautions such as using strong, unique passwords and being wary of phishing attempts. 

While no system can be 100% secure, Trainline has made significant efforts to keep its platform as secure as possible. As said earlier, I have been using the Trainline app for years and haven’t found a single security flaw till now.

Is It Safe to Buy Train Tickets on Trainline?

Yes, buying train tickets on Trainline is not only safe but also incredibly convenient, as per our experience with the platform. The app has partnered with numerous railway and coach companies, offering services in over 40 countries. It uses secure payment methods, ensuring that your financial information is protected. 

Moreover, Trainline provides instant ticket delivery via email or through its user-friendly app. This means you can book your journey from the comfort of your home or on the go without worrying about losing a paper ticket. 

In addition, Trainline offers flexible ticket options and real-time travel updates, which can be a lifesaver during peak times or service disruptions. Their customer service is also commendable, and they are ready to assist with any queries or issues.

Does Trainline Charge a Fee?

Yes, Trainline does charge a booking fee. The fee structure is quite transparent and is based on the transaction amount. For transactions up to £35.00, a booking fee of £0.75 applies, and for transactions from £35.01, a booking fee of £1.50 applies. 

There is no charge for paying with a Debit/Credit Card. However, a £3.00 fee will apply to each transaction if you have a Diners Statement account. It's also worth mentioning that Trainline does not charge any fees to collect or deliver tickets.

Despite these fees, I've found Trainline to be a cost-effective option, especially for multi-ticket bookings, as they charge a fixed booking fee per transaction for e-tickets instead of per-ticket fees.

Are Tickets on Trainline More Expensive?

I often get asked this question. The answer is not as straightforward as one might think. As I said previously, Trainline is a cost-effective option, especially for multi-ticket bookings, as they charge a fixed booking fee per transaction for e-tickets instead of per-ticket fees.

Sometimes, you might find that the prices are slightly higher than buying directly from the train operator. This could be due to the convenience fee that Trainline charges for its services. However, Trainline also offers features like price prediction and alerts for cheap tickets, which can help you save money in the long run. 

So, while the ticket prices might seem higher at first glance, the additional services provided by Trainline could make it a cost-effective choice for many. 

Does Trainline Only Work in the UK?

Trainline is a UK-based train and bus booking company that provides services in 40+ European countries. This means travelers can use Trainline to book tickets for cross-border journeys, making it a convenient option. 

It's important to note that service availability may vary depending on the country and the transport provider. So, while Trainline has a broad reach, it's always a good idea to check the specifics of your intended destination. 

What Countries Does Trainline Work in?

Trains in Europe | Buy European Train Tickets Online | Trainline

Trainline offers services in over 40 European countries, including

  • France
  • Germany
  • Italy
  • Spain 
  • The United Kingdom
  • Belgium
  • The Netherlands
  • Luxembourg
  • Denmark
  • Sweden
  • Poland
  • The Czech Republic
  • Hungary
  • Austria
  • Slovenia
  • Switzerland

The app gathers routes, prices, and travel times from more than 270 rail and coach operators. This means you can find tickets for journeys within and across many European countries. 

Internationally, Trainline sells tickets on behalf of major European rail and coach companies. This makes it a one-stop-shop for travelers looking to explore Europe by rail or coach. It's a must-have app for anyone planning a trip within the UK or a cross-country European nation. 

Is It Better to Book with Trainline or Direct?

As a frequent traveler, I've often found myself asking the same question: Is it better to book with Trainline or directly with the train operator? 

Based on my experience, I would definitely recommend Trainline due to the level of convenience it offers. The platform allows you to explore various travel options, compare ticket prices, and make bookings for trains operated by different companies across Europe.

Apart from this, it also offers mobile ticketing options, real-time travel information, and seamless booking experiences for both domestic and international travelers, which isn’t available when you opt for buying train tickets directly. 

On the other hand, booking directly with the train operator offers more flexibility, especially if you need to make changes to your journey. However, this often requires more time and effort as you'll need to navigate each operator's booking system.

While both options have their merits, I personally prefer using Trainline for its convenience, extensive coverage, and user-friendly interface.

Is Trainline Worth Your Time? 


If you're a traveler who values convenience and doesn't mind paying a bit more to have all your tickets in one spot, Trainline could be the one worth your time. It's especially useful if you're planning an extensive trip involving multiple transport operators and your plans are set in stone.

Here are some advantages you get when you choose Trainline for travel booking:

Ease of Use

Trainline shines with its easy-to-use interface. No matter whether you use their website or mobile app, the interface is quite easy to navigate. With just a few clicks or taps, you can easily search for routes, check train schedules, and book your tickets. This level of simplicity is often lacking on many transport operators' individual websites/apps, which can sometimes be quite challenging to navigate.

Saved Personal and Payment Information

Another notable feature of Trainline is the ability to save your details once you create an account. This means you won't have to input your information every time you book. 

On the other hand, booking directly with transport operators often requires you to enter your name, details, and payment information each time. In some frustrating instances, you might even be forced to create an account for a company you only plan to use once.

Efficient Search Functionality

Trainline's search functionality is excellent, providing all the necessary details at a glance. It displays departure times, prices, the number of stops, and even the availability of mobile or bicycle tickets. In some instances, it also reveals potential discounts like the 'Split Ticket' deals in the UK. Although it could benefit from more advanced search filters and sorting options, the current departure time-based sorting isn't a significant issue.

Transparent Pricing

Trainline is quite open about its charges, including booking fees. When you look for tickets, the platform gives a detailed cost breakdown, so it never feels like they're trying to trick you. While booking directly might be cheaper, the convenience that Trainline offers justifies the fee.

Real-time Alerts and Notifications

Trainline keeps you updated with real-time alerts and notifications about your upcoming or ongoing journey. These updates include changes in platforms and delays, which can be a lifesaver when you're navigating through crowded stations or unfamiliar routes.


As we are concluding this detailed Trainline review, hope it has solved many of your questions regarding this platform. Overall, the convenience and the features of the Trainline UK app are what stand it out as the best ticket booking app in the UK.

Raju Ram Khakhal

Raju Ram has 10 years of experience in the IT industry as a web developer and leading mobile app development since 2012. He believes in sharing his strong programming knowledge base with a leaned concentration.

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